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Passengers Handling Services

New Horizon Aviation Agency customer services staff are the key interface between our airline partners and their passengers and in other for New Horizon been the Airlines Service providers to play a leading role in offering the care that is critical to successful ground handling operations. We are everyday involving team of professionally trained employees to ensure the smooth handling of passengers from check-in to boarding and from disembarkation to baggage collection.

For passengers requiring extra support, New Horizon employees across the Nigeria airports are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility.


Keeping air travel safe

Employing the latest techniques in crime prevention As New Horizon Security Services provide baggage and passenger screening, profiling, aircraft security sweeps, anti-sabotage checks, security patrol and escort services.


Our passengers services includes:

  • Check in services
  • Airport lounges
  • Gate activities
  • Airport ticketing
  • VIP lounges, meet and greet and VIP handling services
  • Arrival services
  • Lost and found facilities
  • Administration and supervision services
  • Station management services including transfers and disruptions
  • Assistance for passengers with reduced mobility
  • Airside busing for passengers and crew